Return and Refund Policy

At Womens Watch, we want you to be completely satisfied with your purchase from shopwomenswatch.com. We understand that sometimes an item may not be the right fit, and we are here to help. This Return and Refund Policy outlines your rights and the process for returning items purchased through our website.

Your Right of Withdrawal

As a customer, you have the statutory right to withdraw from your purchase agreement without giving any reason. This is commonly known as the “right of withdrawal” or “cooling-off period.” You have the right to return the product(s) you ordered within 14 calendar days from the day you received your package.

This right applies to all products purchased on shopwomenswatch.com, with the exception of certain items as outlined below. To exercise this right, you must inform us of your decision to withdraw from the contract before the 14-day period expires.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and protective materials attached.
  • The item must not be damaged, altered, or worn beyond what is necessary to determine its nature, characteristics, and functioning (for example, trying on a watch to check the size is acceptable, but wearing it for an extended period is not).
  • You must have proof of purchase (such as your order confirmation email).

Non-Returnable Items

Please note that certain items cannot be returned due to their nature. These exceptions include:

  • Customized or personalized products (such as engraved items or bespoke creations).
  • Products that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (for example, earrings).
  • Items that have been damaged or altered after delivery due to misuse or accident.

If you are unsure whether your item qualifies for return, please contact our Support Team through the contact form on our website before proceeding.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our Support Team using the contact form available on shopwomenswatch.com. Please include your order number and the reason for your return. This allows us to log your request and provide you with the necessary instructions.
  2. Await Instructions: Do not send any item back to us without first receiving confirmation and specific instructions from our Support Team. Returns sent without prior authorization may not be accepted.
  3. Prepare Your Package: Once you receive our instructions, carefully pack the item(s) in their original packaging, including all accessories, tags, and documentation. Ensure the package is securely sealed for transit.
  4. Ship the Item: You are responsible for arranging and paying for the return shipment of the item to the address provided by our Support Team. We strongly recommend using an insured and trackable shipping service, as we cannot guarantee receipt of your return until it arrives at our facility. The risk of loss or damage during return shipping is your responsibility.

Refund Process

Once we receive your returned item at our facility, our team will inspect it to ensure it meets the conditions outlined in this policy. We will notify you via email of the receipt of your return and the outcome of the inspection.

If your return is approved, we will process the refund to your original method of payment. The refund will be initiated within 14 days of our receipt of the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer’s processing times. The original shipping costs you paid for delivery are non-refundable.

If your return is not approved because the item does not meet the required conditions (for example, if it shows signs of wear or damage), we will contact you to arrange for the item to be sent back to you at your own expense.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. You must notify our Support Team within 24 hours of receiving the product using the contact form on our website. Please include your order number, a clear description of the issue, and photographs of the damaged or incorrect item and its packaging. We will provide you with instructions on how to proceed. In such cases, we will cover the cost of return shipping and either send you a replacement or issue a full refund, including the original shipping costs.

Exchanges

If you would like to exchange an item for a different size, color, or style, the fastest way to ensure you get what you want is to return the original item following the process above. Once your return is accepted and processed, you can place a new order for the desired item on shopwomenswatch.com. This ensures you receive your new item as quickly as possible.

Contact Us

If you have any further questions about our Return and Refund Policy, please do not hesitate to contact our Support Team through the contact form available on our website. We are here to assist you.